koin4d Privacy Policy

This page describes what we collect when you use koin4d and how we keep that data protected. We at koin4d handle your personal information with the same care we give to account security and withdrawal processing—with clear rules, transparent storage, and limited sharing.

Our privacy approach is built around a simple principle: we collect only what we need to run the platform, verify your identity, process your deposits and withdrawals, and respond to your support requests. We do not sell your data, and we do not share it beyond the third parties needed to deliver the service.

This policy explains what information we gather, who can access it, how long we keep it, and what rights you have. If you have questions about your data on koin4d, our support team can help during business hours.

What we collect and why

When you create a koin4d account, we collect your full name, date of birth, email address, and phone number. We ask for this information to verify your identity and confirm your eligibility—we must know who you are before processing deposits or withdrawals, especially with payment methods like DANA, e-wallet, mobile banking, local payment, and online payment that require matching account details.

Identity documents on koin4d

To unlock full account access, we collect a copy of your government-issued ID and, if requested for verification, a selfie or proof of address. These documents are stored securely and encrypted. Our compliance team reviews them during business hours to confirm you meet eligibility requirements. Once verified, your documents remain on file but are not shared with third parties unless required by law.

Payment and transaction data

We record every deposit, withdrawal, and bet you place on koin4d. This data includes the payment method used (your e-wallet code, mobile banking virtual account, local payment transfer details, online payment reference, or e-wallet payment), the amount, timestamp, and outcome. We keep this history so you can review your activity anytime, and so our support team can help if a transaction fails or you have questions about your balance.

Device and usage information

When you access koin4d from your Android device or iOS browser, we log your IP address, device type, operating system, and browser details. We track which games you open, how long you play, and when you log in or out. This data helps us detect fraudulent access, identify technical issues, and improve platform performance. We do not store this information longer than necessary for security purposes.

Cookies and tracking

Our site uses cookies to keep you logged in and to remember your preferences. We also use analytics cookies to understand how users navigate koin4d—which pages are popular, where visitors drop off, and whether our support chat is easy to find. These cookies do not identify you personally; they help us improve the service. You can disable cookies in your browser settings, though this may affect your koin4d experience.

Third-party processors

We work with payment processors to handle deposits and withdrawals. These companies may sit outside Indonesia and must keep your payment data encrypted and confidential. We do not allow them to use your data for their own purposes. We also work with identity-verification vendors who check your documents and confirm eligibility; these vendors follow the same strict confidentiality rules. If you request customer support, our multilingual team may view your account history and betting records—only to resolve your issue.

Your privacy rights on koin4d

You have the right to ask us what data we hold about you, and we will provide it free of charge within ten business days. You can request corrections if any information is inaccurate. You also have the right to request deletion of your data, though we may retain betting and transaction records if required by law or for fraud prevention.

Data retention on koin4d

We keep your account information (name, email, ID copy) for as long as your account is active plus two years afterward, in case of disputes or audits. Transaction records are retained for seven years to comply with financial regulations. Device logs and analytics data are deleted after 12 months. If you close your account, we will anonymize your data within 30 days unless we are legally required to retain it.

Contact us about privacy

If you have privacy concerns or want to exercise your rights, contact our support team via live chat on koin4d.app or email during business hours. We respond to data requests within ten business days. If you believe we have mishandled your information, you also have the right to lodge a complaint with your local data protection authority.

We at koin4d take privacy seriously because it builds trust. Your data supports account security, fraud prevention, and better customer service—not marketing or third-party profit. This policy was last updated in 2025 and may change if our platform evolves. We will notify you of material changes by email.